At Webook Design, we are committed to providing high-quality web design services and ensuring customer satisfaction. This refund policy outlines the terms and conditions for refunds and returns.
1. Service-Based Refunds
- Refunds may be requested within 7 days of project initiation.
- Full refunds are available if no work has commenced on your project.
- Partial refunds may be considered based on work completed and project milestones achieved.
- Custom design work that has been approved by the client is non-refundable.
2. Digital Product Refunds
- Refunds are available within 14 days of purchase.
- Products must not have been downloaded or accessed.
- Custom modifications to digital products are non-refundable.
- Sale items and discounted products may have different refund terms.
3. Refund Process
To request a refund:
- Contact us at info@webook-design.com with your order details.
- Provide a clear reason for the refund request.
- Allow 3-5 business days for review of your request.
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Completed and delivered web design projects
- Domain name registrations and hosting services
- Third-party software licenses and subscriptions
- Consultation services that have been rendered
- Custom development work based on specific client requirements
5. Cancellation Policy
- You may cancel your project or service at any time before work begins for a full refund.
- During the project, cancellations will incur charges for completed work.
- Recurring services can be cancelled with 30 days' notice.
6. Dispute Resolution
- We encourage direct communication to resolve issues.
- Disputes will be handled in accordance with our Terms of Service.
- We reserve the right to offer alternative solutions such as service credits or project revisions.
7. Contact Information
For refund requests or questions about this policy, please contact us:
- Email: info@webook-design.com
- Phone: +1 (773) 552-0271
- Address: 8556 Skokie Blvd, Apt JG, Skokie, IL 60077
8. Policy Updates
This refund policy may be updated from time to time. We will notify customers of any significant changes via email or through our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.
Last updated: 9/20/2025